A note from the studio
We don’t do customer service, we do conversations.
Every message you send lands directly in the studio, where each Bulb is shaped, stitched, and packed by hand.
If you want to ask about an order, a pre-order, a collaboration, or simply to say hello , please use the form below.
We’ll reply as soon as the thread leaves the needle.
Every Bulb is handmade, and so are our replies. We usually respond within maximum 48 hours on weekdays.
Frequently Asked Questions
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Usually between 3–5 weeks, depending on materials and current queue. Each piece is made slowly and individually.
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Yes. You can send a color reference after we confirm material availability. If the exact tone isn’t available locally, we’ll propose a close alternative.
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Start by writing to us through the contact form. Once we confirm materials and availability, you’ll receive a payment link to secure your order.
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Yes. All pre-orders and custom bags must be fully paid before production begins.
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Only ready-made pieces (those listed as available for direct purchase on the site) are returnable within 14 days. Handmade or made-to-order pieces are non-returnable, as they’re created especially for you.
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Yes. We ship from Bucharest, Romania. Shipping costs are covered by the customer, and customs duties may apply outside the EU.
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That’s the beauty of handmade, small variations in shape or texture are part of the bag’s identity and make it one of a kind.
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Keep it away from direct heat, store it in its dust bag, and gently clean with a soft dry cloth. Avoid water or alcohol-based products.
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Each Bulb Bag is packed with premium materials packaging and dust bag, being perfect for a gift.
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You can reach our customer service team via our contact form.
Business name: ANDVISIBLE SRL
Registered address: Str. Cugir 38, București, România
CUI: 51284071
Nr. Reg. Com: J40/10339/2025
VAT: RO51688843
Email: contact@andvisible.com
Shipping origin: Bucharest, Romania
We never share your data. Messages sent via the contact form are used exclusively to reply to your enquiry, according to our [Privacy Policy].
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